This page will guide you into finding and solving errors.
Make sure your settings are correctly set. Check your server URL for typo errors.
If your company is using a proxy, make sure that you can connect to the server.
If the server can be accessed from the intranet, then you should have no problem connecting to it, but if you are using an external server then you must configure your computer to use the proxy.
Unity is using cURL, so it is affected the following environment variables:
http_proxy : Proxy address for HTTP protocolhttps_proxy : Proxy address for HTTPS protocolall_proxy : Proxy address for both HTTP and HTTPSno_proxy : Comma separated list of hosts that should not go through the proxy
The client cannot connect to the server.
Please make sure that the server is up and running, and that the URL and port in the settings is correct. Check that your firewall is not blocking the connexion.
Permission denied, your are not allowed to perform this operation.
Make sure your API key is valid and correctly written.
This error is likely to happen if you enter the URL of a server that is not a MwIssues server.
You are trying to upload a screenshot that is larger than the maximum file size allowed by the server. The server configuration can be changed to accept larger screenshots if needed.
Something went wrong with the server.
If you have access to the server, check the logs for more details and refer to the Server errors section below. Otherwise, contact your administrator.
If you are having this error, then you are probably having a proxy error. For this kind of error, please read Proxies TODO.
It is also possible that you are having a redirection error. For example, if your server requires you to use www. or https:// instead of http://, you may receive this error. Please ensure that your settings are correct in this regard.
Server errors can be accessed in exceptions.log. Server logs can be accessed in mwissues.log. Please note that only fatal errors are logged in the former, non-fatal errors can be found in the latter log file.
When asking for support due to an error, please copy the corresponding error message and backtrace in your mail to help us identify the problem.
Check if there is /screenshot/ in the file path. If there is, it means someone tried to download a screenshot that has been deleted from the server.
The server cannot connect to the MySQL database, make sure that the database server is up and running and that the credentials in your configuration file are correct.